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How to listen to RadioRyedale!
To listen to audio, or watch moving pictures (video - coming soon), you need a connection to the Internet, a PC with a Sound Card (all computers bought in the last 2-3 years should come fitted with one), and speakers which are turned on! You will also need a program on your PC - a RealOne Player (the new name for RealPlayer). This is a program which is available for FREE from RealNetworks - read on, then we'll tell you where and how to get it. (Note: you cannot use other programmes, such as Windows Media Player or Quicktime, to listen to RadioRyedale programmes as the RadioRyedale currently only supports Real Players).
Don't be put off by the long instructions - you only need to follow them once to have RealOne Player set up on your computer forever. Also, you might not need to read them all - we've just explained it in lots of detail in case you have no clue how computers work. If you're unsure you should read them all though.
Before you start you might find that on other sites you can already see and hear things without downloading RealOne Player. This is because they use other programs which are already on your computer to play the audio and video. As we only stream our content as RealAudio and RealVideo - this needs RealOne Player before you see it! At present we've got no plans to change this.
Installing RealOne Player
To get RealOne Player for free, follow these instructions:
1. Choose which version of the real player applies to your machine
Click here to download your free RealOne Player for PC
Click here to download your free RealOne Player for Macintosh OS X
2. When clicked on, the link will bring up a file download box - this will begin saving the program to your computer. Select "Save this program to disk" and then "OK".
3. Another box pops up, which lets you choose where to save the program. From the "Save In" menu select "Desktop" (Saving it on the desktop means you'll be able to find it easily).
4. Click on save and the RealOne Player will start to download - it may take some time.
5. Once downloading has completed, double click on the new file icon (realoneplayerv2gold.exe) on your desktop. RealOne Player will begin to set up on your computer.
6. From here, follow the instructions that RealOne Player gives you - all you really need to do is skip through the screens by clicking on "Next" - though if you're feeling adventurous, you could change some of the settings - but make sure you know what you're doing!
7. Once it's finished installing, RealOne Player will start - from here you can close it down, and then click on the links to listen to audio and watch video - whenever RealOne Player is needed, it will automatically start!
8. If you still have a problem listen to audio there is futher help available at
RealNetworks Service and Support.
Here are two frequently asked questions that may also help:
Why can't I hear or see the Real media files from my PC at work?
Your company may have a 'firewall' to securely protect its internal data. Sometimes your company's 'proxy' settings may be set in such a way that they prevent external streaming sources from occuring. If this is the case, please contact the IT department of your company.
Why does the stream sometimes stop for a while or stutter?
Audio technology on the internet is still relatively new. The amount of information that can travel along the average telephone line is limited. This can cause a queue in the audio signal. Current streaming technology makes best efforts not to lose this information and holds or 'buffers' it until the line is clear to receive further information. This is why there is sometimes a stuttering or delaying effect when receiving a stream.
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